Modernize room service, in-house dining, and guest services. Guests order food, request towels, book spa sessions, or report maintenance — from their room, lobby, rooftop, or anywhere on property.
Your toolkit
All included in one platform — no extra subscriptions to stitch together.
The whole operation
The AI Captain is what your guests see. Behind it is one platform running your floor, your back office and your money — so you stop paying for, and stitching together, half a dozen separate tools.
It reads every folio, booking and shift — surfacing the empty-room nights you could have sold, the services never posted to the bill, and where labour outran the day’s occupancy.
It works the back office the way a seasoned operator would — every day, across every number. It drafts the fix and does the busywork; nothing touches your menu, prices or bookings until you approve. It proposes. You dispose.
The Rainmaker
Built on Rate Intelligence and the new Channel Manager: it reads your booking pace, comp set and event calendar, then prices every night across your direct site and every OTA — within guardrails you set, acting only as far as it has earned your trust.
One login, one bill
Most hotels run on six or more separate subscriptions that barely talk to each other. FullGuest does the lot — so you cut cost, cut logins, and finally get every number in one place.
Real scenarios showing how FullGuest transforms the guest experience
Everything you need to transform your operations
Guests order instantly without flagging down staff or waiting in queues.
Towels, pillows, housekeeping, maintenance — guests request anything via chat. No phone calls needed.
AI knows every ingredient, allergen, portion size & prep method. No more "let me check with the kitchen".
Effortless ordering plus AI upsells lift in-room dining and minibar spend — the revenue phone-based room service was quietly losing.
Digital orders go directly to kitchen. No mishearing, no wrong tables.
Staff focus on service, not order-taking. Cover more ground with same team.
Guests track their request status in real-time. Staff see all pending requests with priority and location.
Direct bookings from your own site with no OTA commission — and no per-booking cut from us either, unlike booking engines that charge 4-5%. Deposits, cancellation terms and smart nightly-rate suggestions built in.
Orders include exact location - "Pool Lounger 12" or "Room 405".
Build guest profiles. Know preferences before they arrive next time.
AI converses in guest's native language. No translation menus needed.
Track popular items, peak hours, revenue by location. Data-driven decisions.
See how FullGuest works for different venue types