For properties tired of reconciling three systems
Most channel managers sit between your PMS and the OTAs, syncing two systems that disagree. Ours does not sync with your front desk — it is your front desk. Same rooms, same rates, same availability, whether the booking came from Booking.com, your own site, or a walk-in at the counter. A room sold anywhere closes everywhere, because there is only one place it was ever counted.
The standard hotel stack is three products from three vendors: a PMS holding the room rack, a booking engine on your website, and a channel manager wired to the OTAs. Each one holds its own copy of what is available, and the whole business rests on those copies agreeing. They do not always agree.
FullGuest holds one set of rooms, rates and availability. The booking engine reads it. The front desk reads it. The channel manager pushes it to every OTA and writes their reservations straight back into it. There is no second copy to fall out of step, because there is no second copy.
Booking.com, Airbnb, Expedia, Agoda and the rest connect to the same inventory your front desk sells from — not to a copy of it.
This is the difference between a promise and a property of the system. Two channels cannot sell the same room because they are both reading and writing the same count.
Your rate plans and rate calendar are the source. Change a night, and every channel gets the new price — with The Rainmaker able to set those prices for you if you let it.
A standalone channel manager ends at the reservation. Here the same system runs the stay it starts — which is the whole reason the inventory can be shared in the first place.
The whole operation
The AI Captain is what your guests see. Behind it is one platform running your floor, your back office and your money — so you stop paying for, and stitching together, half a dozen separate tools.
It reads every folio, booking and shift — surfacing the empty-room nights you could have sold, the services never posted to the bill, and where labour outran the day’s occupancy.
It works the back office the way a seasoned operator would — every day, across every number. It drafts the fix and does the busywork; nothing touches your menu, prices or bookings until you approve. It proposes. You dispose.
The Rainmaker
Built on Rate Intelligence and the new Channel Manager: it reads your booking pace, comp set and event calendar, then prices every night across your direct site and every OTA — within guardrails you set, acting only as far as it has earned your trust.
One login, one bill
Most hotels run on six or more separate subscriptions that barely talk to each other. FullGuest does the lot — so you cut cost, cut logins, and finally get every number in one place.
Booking.com, Airbnb, Expedia, Agoda and 60+ channels in total. Availability and rates push out as they change, and OTA reservations come back into your FullGuest calendar as real bookings with the guest details attached — on the same rack your front desk works from.
A conventional channel manager sits between your PMS and the OTAs and keeps two systems in agreement. Ours is not between anything — the channel manager, the booking engine and the front desk all read and write the same inventory. That removes the sync window rather than shortening it, which is why you do not need to hold a buffer room back.
No. FullGuest is the PMS — rooms, reservations, folios, housekeeping and rate plans — with the booking engine and channel manager built into it, alongside your restaurant, stock and staff. That is what makes one shared inventory possible; you cannot get this property from three separate products however well they integrate.
The failure mode it removes is the sync gap: two systems holding separate counts that briefly disagree. Here every channel reads and writes one count, so a room sold on Booking.com is gone from your own site and your desk immediately — and a walk-in taken at the counter is gone from the OTAs just as fast.
The channel manager is priced per property as an add-on to any plan, and it includes The Rainmaker. Note what is not in the price: we take no commission on direct bookings through the booking engine, so shifting volume onto your own site does not cost you more.
It can. The Rainmaker reads your booking pace, comp set and event calendar and prices each night across your direct site and every connected channel, inside guardrails you set. It is advisory by default — it tells you what it would do until you decide to let it act.
Room types, rate plans and channel connections are the work, and it is days rather than weeks for most properties. We do the setup with you, and we map your existing OTA listings rather than asking you to rebuild them.