Privacy Policy

1. Introduction

FullGuest is a product of Codekik Technologies. References to "FullGuest," "we," "our," or "us" in this Privacy Policy include Codekik Technologies, its parent company, subsidiaries, and affiliates.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

• Name and contact information (phone number, email)
• Order details and preferences
• Dietary preferences and restrictions
• Feedback and communications

2.2 Automatically Collected Information

• Device information (type, operating system)
• IP address and location data
• Browser type and settings
• Usage data and interaction with the Platform
• Cookies and similar tracking technologies

3. How We Use Your Information

• To facilitate orders between you and Business Partners
• To provide customer support
• To improve our Platform and services
• To send order confirmations and updates
• To send transactional emails about your account (welcome email, password resets, payment receipts)
• To personalize your experience
• To analyze usage patterns and trends
• To comply with legal obligations

4. Information Sharing

We may share your information with:

• Business Partners: We share necessary order information with restaurants/hotels to fulfill your orders
• Service Providers: Third-party vendors who assist in operating our Platform (hosting, analytics, communication services)
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Shared with Business Partners

When you place an order, the following information is shared with the Business Partner:

• Your name (if provided)
• Phone number (for order communication)
• Order details and special instructions
• Table/room information

Business Partners are independent entities and have their own privacy practices. FullGuest is not responsible for how Business Partners use or protect your information after it is shared with them.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Order history may be retained for business and legal purposes.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where applicable

To exercise these rights, contact us at hello@fullguest.com

9. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and remember your preferences. You can control cookies through your browser settings.

10. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Children's Privacy

Our Platform is not intended for children under 13. We do not knowingly collect information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.

13. Contact Us

For privacy-related inquiries, please contact us at:

Email: hello@fullguest.com
Address: [Your Business Address]