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Business Service Agreement

Last updated: December 2025

1. Agreement Overview

This Business Service Agreement ("Agreement") is entered into between FullGuest, a product of Codekik Technologies ("Platform Provider," "Company," "we," "our," or "us") and the business entity ("Business Partner," "you," or "your") registering to use our digital menu and ordering platform services.

References to "FullGuest" in this Agreement include Codekik Technologies, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, licensors, partners, and successors.

By registering for and using FullGuest services, you acknowledge that you have read, understood, and agree to be bound by this Agreement in its entirety.

2. Platform Services

FullGuest provides:

  • Digital menu display and management tools
  • AI-powered menu digitization and content generation
  • QR code generation for table/room ordering
  • Order management dashboard
  • AI concierge chat for customer assistance
  • Analytics and reporting tools

We are a technology platform only. We do not participate in the actual sale, preparation, or delivery of food and beverages.

3. Business Partner Responsibilities

You agree to:

3.1 Legal Compliance

  • Maintain all required licenses, permits, and certifications to operate your food business
  • Comply with all applicable food safety, health, and hygiene regulations
  • Comply with all local, state, and national laws and regulations
  • Maintain appropriate insurance coverage for your business operations

3.2 Accurate Information

  • Provide accurate and up-to-date menu information including prices, descriptions, and availability
  • Accurately disclose all allergens, ingredients, and dietary information
  • Update menu items promptly when changes occur
  • Not mislead customers about the nature, quality, or origin of food items

3.3 Order Fulfillment

  • Honor all orders received through the Platform at the displayed prices
  • Fulfill orders in a timely and professional manner
  • Maintain food quality and safety standards
  • Handle customer complaints and issues directly and professionally

3.4 Customer Relations

  • Treat all customers with respect and professionalism
  • Handle refunds and disputes directly with customers
  • Not discriminate against customers for any reason
  • Protect customer data received through the Platform

4. Disclaimer of Liability

FULLGUEST IS A TECHNOLOGY PLATFORM PROVIDER ONLY. TO THE MAXIMUM EXTENT PERMITTED BY LAW:

4.1 No Liability for Business Operations

FullGuest shall not be liable for:

  • Food quality, safety, preparation, or handling by Business Partners
  • Allergic reactions, food poisoning, or health issues arising from consumed food
  • Accuracy of menu information, prices, or descriptions provided by Business Partners
  • Actions, omissions, or misconduct of Business Partners or their employees
  • Customer complaints, refunds, or disputes regarding orders
  • Business Partner's compliance with applicable laws and regulations

4.2 No Liability for Customer Actions

FullGuest shall not be liable for:

  • Fraudulent orders or payment disputes by customers
  • Customer misconduct, harassment, or illegal activities
  • Damage to Business Partner property by customers
  • No-shows or order cancellations by customers
  • False or defamatory reviews or statements by customers

4.3 No Liability for Third-Party Issues

FullGuest shall not be liable for:

  • Payment processor failures, delays, or disputes
  • Third-party delivery service issues
  • Internet or network connectivity problems
  • Issues with third-party integrations or services

4.4 AI-Generated Content

AI-generated descriptions, images, and recommendations are provided for assistance only. Business Partners are solely responsible for reviewing, verifying, and approving all content before it is displayed to customers. FullGuest is not liable for any inaccuracies in AI-generated content.

4.5 AI Assistant / AI Captain / AI Concierge

The AI-powered chat assistant (also referred to as "AI Captain" or "AI Concierge") is provided as a convenience tool for customers. FullGuest shall not be liable for any errors, inaccuracies, or mistakes made by the AI assistant, including but not limited to:

  • Incorrect menu item recommendations
  • Wrong or incomplete dietary, allergen, or ingredient information
  • Inaccurate pricing or availability information
  • Items incorrectly added to or removed from customer carts
  • Misunderstood or misinterpreted customer requests
  • Incorrect portion sizes, calorie counts, or nutritional information
  • Recommendations that do not match customer preferences or restrictions
  • Any other AI-generated responses or actions

Business Partners acknowledge that AI technology has inherent limitations and may make mistakes. Customers are advised to verify all information directly with the Business Partner before placing orders. Business Partners remain solely responsible for the accuracy of their menu data and for handling any disputes arising from AI assistant errors.

5. Indemnification

You agree to indemnify, defend, and hold harmless FullGuest, Codekik Technologies, and their respective parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, partners, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

  • Your use of the Platform
  • Your breach of this Agreement
  • Your violation of any law or regulation
  • Your food products, services, or business operations
  • Any claim by a customer or third party related to your business
  • Your employees' or agents' actions or omissions
  • Any injury, illness, or damage caused by your food or services
  • Inaccurate information you provide on the Platform
  • Your failure to maintain required licenses, permits, or insurance

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL FULLGUEST'S TOTAL LIABILITY TO YOU EXCEED THE FEES PAID BY YOU TO FULLGUEST IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL FULLGUEST BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES.

7. Intellectual Property

  • FullGuest retains all rights to the Platform, software, and technology
  • AI-generated images include watermarks and are for use on FullGuest Platform only
  • You grant FullGuest a license to use your business name, logo, and menu content for Platform display and marketing purposes
  • You retain ownership of your original menu content and business information

8. Fees and Payment

  • Subscription fees are as per the selected plan at the time of registration
  • Fees are non-refundable unless otherwise specified
  • We reserve the right to modify pricing with 30 days notice
  • Failure to pay may result in suspension or termination of services

9. Term and Termination

  • This Agreement is effective upon registration and continues until terminated
  • Either party may terminate with 30 days written notice
  • We may terminate immediately for breach of this Agreement
  • Upon termination, your access to the Platform will be revoked
  • Termination does not affect any rights or liabilities accrued prior to termination

10. Data Protection

  • You agree to protect customer data received through the Platform
  • You will not use customer data for purposes other than order fulfillment
  • You will comply with applicable data protection laws
  • You will notify us immediately of any data breaches

11. Dispute Resolution

Any disputes arising from this Agreement shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India. The arbitration shall be conducted in [City], India, in the English language.

You waive any right to participate in class action lawsuits or class-wide arbitration against FullGuest.

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. The courts of [City], India shall have exclusive jurisdiction.

13. Modifications

FullGuest reserves the right to modify this Agreement at any time. We will notify you of material changes via email or Platform notification. Continued use of the Platform after changes constitutes acceptance.

14. Entire Agreement

This Agreement, together with the Terms of Service and Privacy Policy, constitutes the entire agreement between you and FullGuest regarding the use of our Platform and supersedes all prior agreements and understandings.

15. Contact Information

For questions regarding this Agreement, please contact us at:

Email: hello@fullguest.com
Address: [Your Business Address]

By registering for FullGuest services, you acknowledge that you have read, understood, and agree to be bound by this Business Service Agreement.