Terms of Service

1. Introduction

Welcome to FullGuest. These Terms of Service ("Terms") govern your use of the FullGuest platform, including our website, mobile applications, and services (collectively, the "Platform"). By accessing or using our Platform, you agree to be bound by these Terms.

FullGuest is a product of Codekik Technologies ("Company"). References to "FullGuest," "we," "us," or "our" in these Terms include Codekik Technologies, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, licensors, partners, and successors.

FullGuest is a technology platform that provides digital menu and ordering solutions to restaurants, hotels, and food service businesses ("Business Partners"). We act solely as a technology service provider and intermediary platform.

2. Platform Role & Limitations

FullGuest is a platform provider only. We provide technology services to enable businesses to display their menus and accept orders digitally. We do not:

• Prepare, cook, or handle any food items
• Control the quality, safety, or hygiene of food served by Business Partners
• Set prices for menu items or services
• Employ or control staff of Business Partners
• Guarantee the accuracy of menu information provided by Business Partners
• Process payments directly between customers and Business Partners
• Provide delivery services

3. Disclaimer of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FULLGUEST SHALL NOT BE LIABLE FOR:

• Food Quality & Safety: Any illness, allergic reactions, food poisoning, or health issues arising from food or beverages served by Business Partners
• Business Partner Conduct: Any actions, omissions, misconduct, fraud, or negligence by Business Partners, their employees, or agents
• Customer Conduct: Any actions, misconduct, fraud, or disputes initiated by customers against Business Partners
• Third-Party Issues: Any issues arising from third-party services, payment processors, delivery partners, or other external service providers
• Accuracy of Information: Any inaccuracies in menu descriptions, prices, allergen information, nutritional data, or images displayed on the Platform
• AI-Generated Content: Any inaccuracies in AI-generated descriptions, images, or recommendations. All AI-generated content is for representation purposes only
• AI Assistant / AI Captain / AI Concierge: Any errors, inaccuracies, or mistakes made by our AI-powered chat assistant, including but not limited to: incorrect menu recommendations, wrong dietary or allergen information, inaccurate pricing, items incorrectly added to cart, misunderstood customer requests, incorrect guest service fulfillment, or any other AI-generated responses. The AI assistant is provided as a convenience tool only and customers must verify all information with the Business Partner before placing orders or service requests
• Order Disputes: Any disputes between customers and Business Partners regarding orders, refunds, or service quality
• Payment Issues: Any payment disputes, chargebacks, or financial transactions between customers and Business Partners
• Data Provided by Businesses: Any incorrect or misleading information uploaded by Business Partners to the Platform

4. User Responsibilities

As a Customer, you agree to:

• Provide accurate information when placing orders
• Inform the Business Partner directly of any allergies or dietary restrictions
• Verify order details before confirming
• Resolve any disputes directly with the Business Partner
• Not engage in fraudulent activities, fake orders, or misuse of the Platform
• Not harass, abuse, or threaten Business Partners or their staff

5. Intellectual Property

All content on the Platform, including but not limited to software, designs, text, graphics, logos, and AI-generated content, is owned by or licensed to FullGuest. AI-generated images are watermarked and intended for use only on the FullGuest platform by authorized Business Partners.

6. Indemnification

You agree to indemnify, defend, and hold harmless FullGuest, Codekik Technologies, and their respective parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, partners, and successors from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.

7. Dispute Resolution

Any disputes arising from the use of the Platform shall be resolved through arbitration in accordance with the laws of India. The arbitration shall be conducted in Ahmedabad, India. You agree to waive any right to participate in class action lawsuits against FullGuest.

8. Limitation of Liability

IN NO EVENT SHALL FULLGUEST'S TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO FULLGUEST (IF ANY) IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. FULLGUEST SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

9. Modifications to Terms

FullGuest reserves the right to modify these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the modified Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

11. Contact Information

For any questions regarding these Terms, please contact us at:

Email: hello@fullguest.com
Address: Ahmedabad, Gujarat, India