For Hotels, Resorts & Serviced Apartments
Replace phone-based room service with True AI ordering. Guests scan a QR in their room, chat or talk to the AI Captain, and get food delivered — no phone calls, no language barriers, no waiting on hold. Hotels see 55% more room service orders within 30 days.
Phone-based room service is a relic. Guests hate calling. International guests face language barriers. Front desk gets overwhelmed. Orders get miscommunicated. You lose thousands of dollars in potential in-room dining revenue every month.
Every room gets a QR code. Guests scan, chat or talk with the AI Captain in their own language, place orders, and get them delivered. The AI knows your entire menu, handles dietary needs, upsells naturally, and posts charges to room via PMS integration. Zero calls needed.
A Japanese guest checks in, tired after a flight. They scan the bedside QR, type or speak in Japanese, and the AI Captain takes their order in Japanese. No phone call, no language stress, no front-desk translation. Order arrives in 20 minutes.
Stop tying up your front desk with room service calls. The AI Captain handles every order, every question, every dietary concern. Front desk returns to being what it should be — guest experience, not order taking.
Your international guests have the same experience as locals. They order in Japanese, Mandarin, French, German, Arabic — any of 95+ languages. The menu auto-translates. Orders are clear. Guest satisfaction scores climb.
Midnight snack order? 3 AM room service? No problem. The AI Captain works around the clock with no breaks. Even if your kitchen is limited overnight, the AI shows only available items and takes orders for morning delivery.
The whole operation
The AI Captain is what your guests see. Behind it is one platform running your floor, your back office and your money — so you stop paying for, and stitching together, half a dozen separate tools.
It reads every folio, booking and shift — surfacing the empty-room nights you could have sold, the services never posted to the bill, and where labour outran the day’s occupancy.
It works the back office the way a seasoned operator would — every day, across every number. It drafts the fix and does the busywork; nothing touches your menu, prices or bookings until you approve. It proposes. You dispose.
The Rainmaker
Built on Rate Intelligence and the new Channel Manager: it reads your booking pace, comp set and event calendar, then prices every night across your direct site and every OTA — within guardrails you set, acting only as far as it has earned your trust.
One login, one bill
Most hotels run on six or more separate subscriptions that barely talk to each other. FullGuest does the lot — so you cut cost, cut logins, and finally get every number in one place.
We provide design templates and printed materials for every visible room surface: bedside tent cards, desk table tents, bathroom mirror stickers, and welcome packets. Most hotels place QRs in 2-3 spots per room so guests encounter them naturally. Setup takes minutes.
Yes. We integrate with major hotel PMS systems (Opera, Cloudbeds, and more) to post charges directly to the guest’s room folio. For PMS without direct integration, we support REST API, webhooks, and room-number lookup. Most integrations are live within 1-2 weeks.
The AI Captain detects the guest’s language from their first message (text or voice) and responds in it. It works with 95+ languages including major European languages, all Asian languages, Arabic, Hebrew, and regional Indian languages. No setup required — it’s automatic.
You keep your phone line. FullGuest handles the 80-90% of guests who prefer digital ordering, which frees up your staff to actually answer calls quickly for guests who do want phone service. It’s the best of both worlds.
Yes. The same AI Captain handles service requests: extra towels, late checkout, housekeeping, maintenance issues ("the AC isn’t working"), extra amenities. Requests route to the right department automatically. One chat, every need.
A 100-room hotel typically fits our Business or Enterprise plan. Pricing is custom based on features needed and scale — but is typically 70-90% cheaper than traditional in-room tablet systems (which cost $200-500/room in hardware plus software fees). Contact us for a specific quote.
You configure kitchen hours per menu category. Late-night snacks might be available 24/7, but hot meals only until 11 PM. The AI Captain respects these hours — it only shows items that are currently orderable, and offers to pre-order breakfast the night before.
Yes. After checkout (or mid-stay), guests can share feedback through the same chat interface. You get structured feedback on service, food, and room quality. This often surfaces issues you can fix before guests leave a bad review online.